Terms & Conditions
Lumitek Terms and Conditions
Effective Date: 14/03/2025
Last Revised: 17/04/2025
Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
- "Lumitek" refers to the business providing additive manufacturing services as described herein.
- "Customer" means any individual or entity that accesses or uses Lumitek’s website, services, or products.
- "Services" include all professional additive manufacturing services offered by Lumitek, including, but not limited to, 3D printing, prototyping, small-batch and end-use part production, post-processing, finishing services, and consulting/training in additive manufacturing. These may involve various technologies and may be carried out by Lumitek directly or by selected subcontractors when appropriate.
- "Designs" refer to any drawings, files, or technical documentation submitted by the Customer for production.
- "Order" means any request placed by the Customer for services or products through the website, email, or direct contact.
- "Force Majeure" means any event beyond the reasonable control of Lumitek including, but not limited to, natural disasters, acts of war, or governmental restrictions.
1. Introduction
These Terms and Conditions ("T&Cs") govern your use of our website, services, and products. By accessing or using our website and services, you agree to be bound by these T&Cs. If you do not agree to these T&Cs, you may not use our services.
2. Services Offered
Lumitek provides professional additive manufacturing services, including but not limited to:
- Industrial and desktop 3D printing using a range of additive manufacturing technologies
- Prototyping, small-batch, and end-use part production
- Post-processing and finishing services
- Consulting and training in additive manufacturing
Lumitek reserves the right to choose the appropriate manufacturing technology, materials, and whether to fulfill the order internally or via trusted subcontractors to ensure quality, efficiency, and customer satisfaction.
3. Use of the Website
3.1 The website serves as a platform for Customers to place orders, access product/service information, and engage with Lumitek.
3.2 By using the website, you agree not to:
- Engage in illegal activities.
- Attempt unauthorized access to the website or its systems.
- Use automated tools to scrape data.
- Disrupt website operations.
- Misrepresent information while making purchases.
3.3 The website is provided "as is." Lumitek does not guarantee uninterrupted access or protection from technical issues or breaches.
4. Orders and Payment
4.1 Order Placement: Orders may be placed through our website, email, or direct contact. All orders are subject to acceptance and availability. Confirmation may be communicated via email or other agreed-upon methods.
4.2 Payment Terms: Payments must be made at order placement unless otherwise agreed in writing. We accept various payment methods including cards, bank transfers, and third-party gateways.
4.3 Pricing: Prices are listed in ILS and subject to change without notice. Unless stated otherwise, prices exclude taxes and shipping.
4.4 Quote Policy:
- Quotes are non-itemized and subject to change if order details change.
- Prices exclude services like inserts, finishing, coloring, unless explicitly stated.
- Disputes will follow the dispute resolution process outlined below.
5. Production, Delivery, and Shipping
5.1 Production: Production begins upon final design approval. Orders cannot be changed or canceled once production has started.
5.2 Delivery: Delivery times are estimates. Lumitek is not liable for delays caused by carriers, customs, or Force Majeure.
5.3 Shipping: Customers are responsible for shipping fees, customs, and duties. Shipping options and prices are displayed at checkout.
6. Returns, Refunds, and Tolerances
6.1 Final Sale: All sales are final unless the product is defective or significantly different from the description.
6.2 Tolerances:
- MJF: Z ±0.5% (min ±0.5 mm); X/Y ±0.3% (min ±0.3 mm)
- SLA: ±0.2% (min ±0.2 mm)
- FDM: Z ±0.5% (min ±0.5 mm); X/Y ±0.3% (min ±0.3 mm)
6.3 Assembly Considerations: Customer must notify Lumitek if parts are meant to be assembled. Drawings or files should be provided.
6.4 Compatibility: Customer is responsible for verifying insert hole diameters and proper wall thickness.
7. Consultancy and Advisory Services
7.1 Nature of Advice: Lumitek's consultancy services are purely advisory. The Customer is solely responsible for outcomes based on any advice received.
7.2 No Guarantees: All consultancy services are provided "as-is" without guarantees of outcomes, success, or suitability.
8. Limitation of Liability for Consultancy
8.1 Exclusion of Liability: Lumitek is not liable for any direct or indirect damages resulting from consultancy services, including:
- Loss of profits
- Business interruption
- Data loss
- Reputational damage
9. Indemnification
The Customer agrees to indemnify Lumitek against any claims arising from:
- Use or misuse of consultancy services
- IP infringement from provided designs
- Third-party claims due to customer actions
10. Client Responsibilities
Customers are solely responsible for:
- Verifying and implementing advice
- Providing accurate information
- Legal compliance with applicable laws
11. Confidentiality
Both parties agree to maintain strict confidentiality of all proprietary and sensitive information exchanged. This includes but is not limited to designs, business processes, technical data, and trade secrets. Information must not be disclosed to any third party without prior written consent, except as required by law.
12. Ownership, IP, and Legal Responsibility
- Customer retains ownership of submitted designs.
- Lumitek is not responsible for verifying design legality.
- Final products belong to the Customer upon payment.
13. Force Majeure
Lumitek is not liable for delays or failures caused by events beyond its control, including natural disasters, conflict, or regulation.
14. Third-Party Services
Lumitek may subcontract services. Payments via third-party gateways are subject to their own terms.
15. Dispute Resolution
Disputes will first be addressed amicably. If unresolved within 30 days, they shall be subject to binding arbitration under the Israeli Institute of Commercial Arbitration. The arbitration shall take place in Tel Aviv and the decision will be enforceable in any competent court.
16. Termination of Service
Services may be terminated for fraud, breach of terms, or other just cause. Outstanding payments become immediately due.
17. Governing Law
These T&Cs are governed by the laws of the State of Israel. All legal proceedings shall be conducted in Tel Aviv.
18. Entire Agreement
These T&Cs supersede all prior agreements or understandings related to the subject matter.
19. Severability
If any clause is found unenforceable, the rest of the agreement remains valid.
20. Notices
All notices must be sent via email the addresses provided.
21. Changes to Terms
Lumitek may update these T&Cs at any time. Continued use of services indicates acceptance of changes.
22. Contact Information
Email: info@lumi-tek.com
Phone: +972553188604
